LET US MANAGE YOUR IT NEEDS

RWH managed Service include the management of IT infrastructure and software applications

Managed Services

Focus on your business strategy while we resolve your day-to-day technology issues.

RWHTech’s Managed IT Services provides multi-tiered support of your IT environment on a flat rate fee. There are no hidden charges for overages. Our service scales up or down as needed to allow for changes in your environment. We offer the flexibility of providing full service IT support solutions or augmenting your internal IT support team. We are there where and when you need us.

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Backup Management

We manage your backups for servers and server applications. A daily check of the backup logs ensures that data isn’t lost. Every quarter, we also test backup media and provide a detailed quarterly report. Additional services include full disaster recovery services, tape backups, and long-term tape archival storage.

Service Desk
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We are at your service with unlimited support for any of your infrastructure-related issues. Service requests are recorded into our ticketing system, where they are monitored to ensure a quick response and rapid resolution.

 

Our Managed IT Services let you outsource the daily grind of managing your IT. In other words, we maintain and resolve any issues you have with your servers, network, workstations, phone systems, and, most importantly, your data.

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Why a Partner Approach?

When it comes to running a business, everything always boils down to money and time. Working with a Managed IT Services Provider will always provide better value than buying your own equipment, hiring in-house staff, and performing maintenance and troubleshooting IT issues on

your own. Repetitive tasks also take time – valuable time that you and your IT staff could spend on optimizing your technology instead of putting out IT fires.

 • Patch Management - Keeping your servers up-to-date is a grind. We ensure that the latest critical              Microsoft security patches are installed and updated during an off-hour maintenance window to                ensure minimal impact on users’ ability to work.

 

User Account Management - RWHTech manages all Active Directory user account related

   activities including account creation, deletion, security access, account lockouts, and password               resets.

 

 • RWHTech Business Reviews - In these regularly scheduled reviews, we will discuss your business          goals and how to build an IT infrastructure that will help you achieve them.

The Benefits Of Managed IT Services

• Predictable budgeting with one flat fee

 

• Access to a higher level of technology without having to pay the full cost for capital

  expenditures, ongoing upgrades, IT staffing, and maintenance expenses. Our trusted

  partners’ (who help us run OUR business) capabilities are at your fingertips

 

• Having one point of contact for vendor management simplifies trying to identify who is

  responsible for issues and vendor management

 

• Proactive management of the network allows preventative maintenance of equipment as

   well as immediate fault notification

 

• Free your internal IT staff from network support so they can focus on strategic projects

 

• Service Level Agreements (SLAs) guarantee predictable responses and fast resolution

   times for network problems and establish what is and isn’t covered in the relationship

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What We Deliver As Your MSP

 • Predictable budgeting with one flat fee

 • Helpdesk support – located in Barrie

 • Proactive monitoring of servers and network infrastructure, including security

 • Proactive maintenance – patching and system optimization

 • Best practice implementation

 • Backup and disaster recovery management